At Ease DME, LLC (“Ease DME,” “we,” “our,” or “us”), your privacy is important to us. We are committed to protecting your personal and health information, whether you are visiting our website, communicating with our team, or receiving durable medical equipment (DME) services through us. This Privacy Policy explains how we collect, use, share, and safeguard your information, including information collected for text messaging (SMS) communications.
01. Information We Collect
We may collect the following types of information:
- Personal Information — Name, phone number, email address, mailing/shipping address, date of birth, and similar identifying details.
- Health Information — Diagnosis information, physician orders (Standard Written Orders), prescriptions, treatment details, and other health data relevant to your durable medical equipment services.
- Insurance Information — Insurance carrier, plan, and coverage details necessary to verify eligibility and bill for services.
- Usage Data — IP address, browser type, pages visited, and interaction with our website.
- SMS/Communication Information — Your phone number and consent status, collected when you agree to receive text messages from us.
02. How We Use Your Information
We may use your information to:
- Process, fulfill, and coordinate your durable medical equipment orders and resupplies.
- Verify insurance eligibility and bill for services.
- Respond to inquiries and provide customer support.
- Send order and delivery status updates, resupply confirmations, secure registration links, and reminders to see your physician to help ensure continuity of care.
- Improve our services and website functionality.
- Comply with legal, regulatory, or accreditation obligations (including Medicare DMEPOS supplier standards and ACHC accreditation requirements).
03. Sharing Your Information
We do not sell or rent your personal information. We may share your information with:
- Referring physicians and healthcare providers involved in your care.
- Insurance payors, only as necessary to verify coverage and process claims.
- Third-party service providers who assist with our operations, such as fulfillment, billing, or IT support, under appropriate confidentiality obligations.
- Legal authorities when required by law, regulation, or court order.
SMS opt-in consent and mobile phone numbers collected for text messaging purposes are not shared with third parties or affiliates for marketing purposes. All third parties are obligated to protect your information in accordance with applicable privacy laws, including HIPAA where applicable.
04. Protecting Your Information
We use industry-standard safeguards, including secure servers, encryption, access controls, and regular monitoring, to protect your personal and health information from unauthorized access or disclosure.
05. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to your personal or health information.
- Request deletion of your data, subject to legal and medical record retention requirements.
- Opt out of non-essential communications, including text messages, at any time by replying STOP.
To exercise your rights, please contact us using the details below. If you are a patient of Ease DME, our use of your protected health information is also governed by our HIPAA Notice of Privacy Practices, available upon request.
06. Text Messaging (SMS) Communications
By providing your mobile phone number and consenting to receive text messages, you agree to receive non-marketing SMS communications from Ease DME related to your orders, resupplies, and continuity of care, as described in our SMS Terms & Conditions. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP, or request help by replying HELP.
07. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.
08. Cookies and Tracking Technologies
We may use cookies and similar technologies to enhance user experience, analyze website traffic, and support functionality. You can modify your browser settings to control cookie preferences.
09. Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with a revised effective date.
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us.
Ease DME, LLC