These Terms & Conditions (“Terms”) govern your use of the Ease DME, LLC (“Ease DME,” “we,” “our,” or “us”) website and your relationship with us as a patient or prospective patient. By using our website or services, you agree to these Terms. Please also review our Privacy Policy, which is incorporated into these Terms by reference.
01. About Our Services
Ease DME is a Medicare-enrolled, ACHC-accredited durable medical equipment (DME) supplier. We provide the following products and services:
- Urological Supplies — Intermittent catheters, including straight tip, coude tip, hydrophilic, and sterile kits, covered by Medicare for qualifying diagnoses.
- Ostomy Supplies — Ostomy pouching systems and related supplies delivered directly to your home on your schedule.
- Blood Glucose Monitors & Supplies — Mail-order diabetic testing supplies, covered under applicable insurance plans.
02. Not Medical Advice
Information on our website is provided for general informational purposes only and does not constitute medical advice. Ease DME is a DMEPOS supplier, not a healthcare provider, and does not diagnose, treat, or manage medical conditions. Always consult your physician or qualified healthcare provider regarding your medical care. If you believe you have a medical emergency, call 911 immediately.
03. Eligibility & Ordering
Our products are supplied based on a valid, signed order from your treating physician (Standard Written Order) and verification of insurance coverage where applicable. All new equipment setups require prior insurance verification before equipment ships. We do not guarantee coverage or payment of insurance claims. You are responsible for providing accurate insurance information and for payment of all charges not covered by insurance.
04. Delivery, Returns & Warranty
- All orders ship directly to your home via USPS or UPS. Tracking updates are available upon request. If a shipment arrives damaged, contact us immediately at (305) 900-4227.
- Returns or exchanges are accepted within 14 days with receipt, in original unused packaging. Personal items, items worn next to the skin, or opened sterile goods are non-returnable unless defective.
- New equipment carries the manufacturer’s warranty, honored under applicable Florida law. Medicare-covered items under warranty are repaired or replaced by Ease DME free of charge.
05. Billing, Insurance & Payment
- Medicare — We may accept Part B assignment. Medicare pays 80%; you are responsible for the 20% coinsurance and any unmet deductible.
- Medicaid — Provided upon verification and medical justification.
- Private Insurance & Managed Care — Billed upon verification and authorization. Billing a third party does not guarantee payment; financial responsibility for uncovered charges remains with you.
06. Medicare DMEPOS Supplier Standards
As a Medicare-enrolled DMEPOS supplier, Ease DME is subject to the supplier standards at 42 C.F.R. § 424.57(c), including standards related to beneficiary notification, warranty coverage, complaint resolution, and proof of delivery. A written copy of these standards is available upon request. Ease DME is ACHC-accredited through November 3, 2028.
07. Text Message (SMS) Terms & Conditions
SMS Consent & Communications
By consenting to receive text messages, you agree to receive SMS communications from Ease DME, LLC related to your durable medical equipment orders and care. Phone numbers collected as part of SMS consent are not shared with third parties or affiliates for marketing purposes.
Types of SMS Communications
If you consent to receive SMS messages, you may receive communications such as:
- Secure registration/welcome packet links
- Order and delivery status updates
- Resupply confirmation requests
- Reminders to help ensure continuity of care
Example: “Hi, this is Ease DME. Your supplies were delivered today. Please confirm receipt or call us at (305) 900-4227 with any questions. Reply STOP to opt out.”
We do not send promotional or marketing messages via SMS.
Message Frequency
Message frequency varies based on your order and resupply activity rather than a fixed schedule. You will only receive a message when there is an update related to your care.
Potential Fees
Message and data rates may apply, depending on your mobile carrier’s plan. These fees may vary for domestic and international messages.
Opt-In Method
Consent to receive SMS messages is collected verbally during a phone conversation with an Ease DME representative and documented in our records.
Opt-Out Method
Reply “STOP” to any message to opt out at any time, or contact us directly at (305) 900-4227.
Help
Reply “HELP” to any message, or contact us at (305) 900-4227, if you are experiencing issues and need support.
Standard Messaging Disclosures
Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance, or visit our Privacy Policy and Terms & Conditions pages. Message frequency may vary.
08. Website Content & Intellectual Property
All content on our website — including text, graphics, logos, and images — is owned by Ease DME or used with permission, and is protected by applicable intellectual property laws. You may view and use website content for your personal, non-commercial use only. You may not reproduce, distribute, or create derivative works from our website content without our prior written consent.
09. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. Please review their terms and privacy policies separately.
10. Grievances & Complaints
We take patient concerns seriously and follow a structured process to resolve problems promptly:
- For non-urgent concerns, speak with the person delivering your equipment at your next scheduled visit.
- For urgent concerns or concerns involving an employee, call our office directly to speak with a manager.
- To submit a complaint in writing, complete our Patient Communication Form (available through your patient packet) and mail, email, or fax it to us using the contact information below.
You will be notified within 1 business day that your complaint was received, and a written resolution will be provided within 14 days. You may also file a complaint with our accrediting body or with Medicare:
- ACHC Complaint Dept: (919) 785-1214, Mon–Fri 8am–5pm ET
- Medicare: 1-800-MEDICARE (1-800-633-4227)
11. Limitation of Liability
Our website and its content are provided on an “as is” basis. To the fullest extent permitted by applicable law, Ease DME is not liable for indirect, incidental, or consequential damages arising from your use of our website. Nothing in this section limits any rights you have under applicable law as a Medicare beneficiary or patient.
12. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws principles.
13. Changes to These Terms
We may update these Terms from time to time. Updated Terms will be posted on this page with a revised effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.
14. Contact Us
If you have questions about our Terms & Conditions, please contact us.
Ease DME, LLC